Frequently Asked Questions
Everything you need to know about shopping with Diggin'Paw.
We specialize exclusively in dog and cat products — everything from food and treats to toys, grooming supplies, and pharmacy essentials, all organized by life stage so you always know what's right for your pet.
Every product is sorted into Puppy, Adult, or Senior (for dogs) and Kitten, Adult, or Senior (for cats). A puppy's needs are very different from a senior dog's, so we make it easy to shop exactly what fits your pet's current stage.
Orders typically ship within 1-2 business days and arrive within 3-7 business days.
Right now we only ship within the United States. We're working on expanding to more regions in the future.
We offer a 30-day return policy. If something isn't right, reach out to our support team and we'll help make it right.
Our hero products go through a vetting review process before they're listed, so you can shop with confidence.
Our Pharmacy category covers health essentials like flea & tick treatment, dewormers, joint support, and other wellness products — also organized by your pet's life stage.
Every product page and category is labeled by life stage. If you're not sure, our "Select Your Companion & Stage" quiz on the homepage can guide you to the right products in seconds.
Once your order ships, you'll get a tracking link via email. You can also check your order status anytime from your account page.
Yes, orders over $49 qualify for free shipping within the USA.
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it.
You can reach our team anytime through the Contact page — we're real pet parents who understand what you and your pet need.