Need to know

Frequently Asked Questions

Answers to the questions we hear most. Can't find yours? Reach out and we'll get back to you.

Do you sell for both dogs and cats?

Yes — every product is organized by life stage (Puppy/Kitten, Adult, Senior) so it's easy to find the right fit.

Are your products vet-reviewed?

Yes, our product picks go through a review process before being listed.

How do I track my order?

You'll receive a tracking link by email once your order ships. You can also check status from your account page.

What's your return policy?

30-day no-fuss returns, no restocking fee.

Do you offer free shipping?

Yes — free shipping on all orders over $49.

How long does shipping take?

Orders ship within 1-2 business days and typically arrive within 5-8 business days across the USA.